Nightmare on Patterson Street…
So back in early December, I sent my English Horn to St. Louis Woodwind and Brass to have some major keywork done. I needed the octave system converted from an automatic system to a semi-automatic system, an articulated C#, and a screw added on the F#/G# articulated key (the bridge). I specifically stated not to ship it with insurance, because they were sending it 1-day air. How much damage can happen via 1-day air?
Well, he said he’d have it done January 15th, which he almost did. He shipped it out January 17th via 1 day UPS, and was supposed to get here the 18th. It didn’t.
It turned out they put the wrong zip code, and didn’t put the apartment number on it, so when it got to Eugene the 18th, they couldn’t deliver it. It was removed from the truck and scanned, with UPS putting the note:
POSTAL CODE LISTED FOR THE RECEIVER IS INCORRECT. UPS IS ATTEMPTING TO OBTAIN CORRECT POSTAL CODE AND COMPLETE DELIVERY. / THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED
Well, it didn’t come that Saturday, and Monday was the holiday, and didn’t come Tuesday. So I went out to the local UPS warehouse where they load the trucks, and they said, “Well, when we unloaded it from the first truck, rather than be reloaded into the Redelivery cage, it was loaded into the Going to Chicago cage. In this case, it should arrive in Chicago on Thursday (January 24th) in which it will be 1-day shipped back and arrive Friday morning.
“Well, okay.” I figured.
Friday morning came. And it went. With no English Horn.
I called every day this week and nobody at St. Louis Woodwind and Brass or UPS knew where it was.
Now the package has tracking on it. This isn’t supposed to happen! Every step it takes is scanned. But somehow it magically disappeared in the Springfield warehouse without being scanned. Talking with UPS, they said they weren’t responsible for more than $100. It’s a $5000 instrument and all I was going to get for it was $100.
Well, guess what showed up in the apartment office today! The English Horn showed up, with no notes on my door. It wasn’t scanned. It wasn’t accounted for. Nothing. And even the internet hasn’t shown any change in status since January 18th.
Odd. Very odd. I have some theories as to what happened, but for now, I’m just glad I have it.
Meanwhile, besides the wrong address, I would like to say that they did a PHENOMENAL job on the instrument. The silver keywork looks impeccable, and was reasonably priced. I can’t imagine the keywork being any better.
Well, at least the nightmare is over.
Moral of the story: Use USPS registered mail! It’s automatically insured up to $10,000 and safer! They also have priority registered mail!

